Privacy Policy

Last Updated: [12.03.205]

1. Introduction

Welcome to Madeira Explorers! Your privacy and data security are of utmost importance to us. We are committed to complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and ensuring the lawful and transparent processing of your personal data.

This Privacy Policy explains:

• What personal data we collect
• How we use, store, and protect your data
• Your rights under GDPR
• How you can contact us regarding your privacy

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please refrain from using our website or services.

2. Data Controller

The Data Controller responsible for processing your personal data is:

Madeira Explorers
📍 Address: Estrada Monumental 284, Centro Comercial Monumental Lido 1 andar loja 5; 9004-541 Funchal, Ilha da Madeira
📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
📞 Phone: +351 962797887

If you have any concerns about how we handle your personal data, please contact us using the details above.

3. What Data We Collect and Why

We only collect and process the minimum personal data necessary for the purposes listed below:

3.1 Personal Data You Provide

We may collect the following data when you book a tour, contact us, or use our services:

• Identification Information: Full name
• Contact Information: Email address, phone number
• Emergency Contact: In case of unexpected incidents
• Tour Preferences: Accessibility needs or special requests

💡 Why we collect this data:

• To process and manage your bookings
• To provide customer support and respond to inquiries
• To communicate essential tour updates or cancellations
• To ensure your safety during our tours

3.2 Automatically Collected Data (Website Usage & Cookies)

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited and duration of visit
• Cookies and tracking data (see Section 7 - Cookies & Tracking Technologies)

💡 Why we collect this data:

• To improve website functionality and user experience
• To monitor website security and prevent fraud

3.3 Data We DO NOT Collect

❌ We do NOT collect billing or payment information (all payments are handled through third-party providers).
❌ We do NOT provide food or drinks, so we do not collect dietary information.
❌ We do NOT use personal data for marketing, promotions, or advertising purposes.
❌ We do NOT sell or share your data with third parties.

4. Legal Basis for Processing Data (GDPR Compliance)

Under Article 6 of GDPR, we process your data based on the following legal grounds:

• Contractual Necessity – To fulfill our agreement with you when you book a tour.
• Legitimate Interests – To ensure safety and manage our business effectively.
• Legal Obligation – To comply with EU laws and regulations.
• Consent – If you voluntarily provide feedback, we process it with your consent (which you can withdraw at any time).

5. Data Retention

We only retain personal data for as long as required by law or for the purposes stated in this Privacy Policy.

🔹 Booking-related data: Retained for [insert duration] to comply with legal obligations.
🔹 Website usage data (cookies): See Section 7 for retention periods.
🔹 Emergency contact details: Deleted after the completion of the tour.

Once the retention period expires, we securely delete or anonymize your data.

6. Your Rights Under GDPR

As an EU resident, you have full control over your personal data. Your rights include:

✅ Right to Access – Request a copy of your personal data.
✅ Right to Rectification – Correct any inaccurate or incomplete data.
✅ Right to Erasure ("Right to be Forgotten") – Request deletion of your data under certain circumstances.
✅ Right to Restrict Processing – Limit how we use your data.
✅ Right to Data Portability – Request transfer of your data to another service provider.
✅ Right to Object – Stop processing your data for specific reasons.
✅ Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.

📩 To exercise your rights, contact us at: [Insert Contact Email]
We will respond to all requests within one month, in compliance with GDPR regulations.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.

7.1 Types of Cookies We Use

🔹 Essential Cookies: Necessary for website functionality (e.g., security, navigation).
🔹 Analytics Cookies: Help us improve our services by analyzing visitor behavior (only used with consent).

7.2 Managing Cookies

You can accept, reject, or delete cookies through your browser settings. Disabling cookies may affect some website features.

8. Data Security Measures

We implement strict security measures to protect your data from unauthorized access, loss, or misuse, including:
🔹 Encrypted communications (SSL/TLS)
🔹 Secure data storage systems
🔹 Restricted access to personal data
🔹 Regular security audits

While we strive for maximum security, no system is 100% risk-free. If you suspect a data breach, contact us immediately.

9. Data Transfers Outside the EU

We do not transfer personal data outside the European Economic Area (EEA). If any future transfer is required, we will ensure GDPR-compliant safeguards are in place.

10. Complaints & Supervisory Authority

If you believe your data rights have been violated, you have the right to file a complaint with the Data Protection Authority in your country.

🇪🇺 Portugal’s Supervisory Authority:
Comissão Nacional de Proteção de Dados (CNPD)
📍 Address: Av. D. Carlos I, 134 - 1.º, 1200-651 Lisboa, Portugal
📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
🌍 Website: www.cnpd.pt

We encourage you to contact us first so we can address any concerns.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with the revised “Last Updated.” Continued use of our services after updates indicates acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries, please contact:

📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
📍 Address: Estrada Monumental 284, Centro Comercial Monumental Lido, 1 andar loja 5;  9004-541 Funchal, Ilha da Madeira
📞 Phone: +351 962797887

Thank you for trusting Madeira Explorers with your personal data. We are dedicated to ensuring a safe, secure, and unforgettable experience for all our customers!